Return Policy — Gems2u4ever

You may request the return of an eligible piece of jewelry, including if you change your mind, within 14 calendar days of receiving it. Email contactus@gems2u4ever.com with your order number to obtain the return address and instructions. Then send the item back within 14 days of your return request.

For a standard return, the jewelry must be returned in its original condition, undamaged, unaltered and with no signs of use beyond careful trying on, together with its presentation box and any physical accessories supplied.

Jewelry with a digital certificate only

Return the jewelry and any physical accessories supplied. No paper certificate or printed copy of the digital certificate is required.

Premium jewelry with an original paper certificate

The original paper certificate matching the exact piece of jewelry or gemstone must be returned with the jewelry, in its original condition, together with the accessories supplied. If the original certificate is missing, damaged or does not match the returned jewelry or gemstone, the refund may be reduced to reflect the loss of value, to the extent permitted by applicable law.

Return shipping

Pack the jewelry carefully. For valuable items, use tracked shipping with insurance that actually covers jewelry for its full value. For a standard return, the customer is responsible for return shipping and insurance costs.

Defects or errors on our part

In the event of a defect, non-conformity or an error on our part, contact us with a description of the problem and photos if possible. We cover the necessary return shipping costs and offer a repair, replacement or refund, depending on the circumstances and applicable rights. These requests are not limited to the 14-day commercial period for standard returns.

Personalized or resized jewelry

Engraved, custom-made or specially modified jewelry made to the customer’s specifications, including certain resizing work performed after ordering, may be excluded from the right of withdrawal where applicable law permits this exclusion and it has been clearly disclosed to the customer before purchase. Simply choosing a standard size offered in the catalogue does not, by itself, constitute personalization. The customer’s rights in the event of a defect, non-conformity or an error on our part remain unaffected.

Refunds

For an eligible standard return, the refund is issued to the original payment method within the applicable period. It may be withheld until we receive the returned jewelry or proof of shipment, in accordance with applicable law.

When an entire order is returned, the cost of the original standard delivery method is refunded where required by law. Additional charges for express, premium or more expensive delivery chosen by the customer are not refunded unless otherwise required by law.

This policy does not limit any mandatory rights under applicable law.